SHIPPING
By purchasing you agree to have read and agree to our policies.
Orders cannot be canceled.
When will I recive my order?
It takes us between 1-3 weeks to produce your order after which it must be collected by the selected parcel. Shipping time depends on your location, but you can estimate it as follows:
Standard national shipments 3-5 business days, express shipping 1-3 business days.
Delivery times are the responsibility of the parcel services and any situation should be resolved with them since we are different companies and we have no power over third-party companies.
It is important to base your choice according to the sense of urgency in which you require your order.
Where is my order shipped from?
Your order is sent from León Gto with the package that you decide to send it at the time of payment.
My order should have arrived by now, but I haven't received it yet. What I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask about your order at your local post office.
● Ask your neighbors if the carrier had left your package with them.
TIP: If you will not be home on the day of delivery, use your work address or wherever you will be.
If the address is correct and the package is not at the post office or with your neighbors, please contact us at sales@blacklinemx.com with your order number.
If there is a problem with your shipping address, we may be able to resend your product, but you will be responsible for the costs.
Pro tip: Your zip code and neighborhood is a crucial part of your address. Make sure you enter them correctly.
Orders
How do I track my order?
If your shipping method includes tracking, you will receive a link by email or DM when your order is shipped. If you have any questions about your shipment, please contact us at sales@blacklinemx.com
I have received a damaged or defective product. What I do?
If your product has arrived damaged or has manufacturing defects, contact us to resolve it as soon as possible.
Can I exchange a product for a different size or color?
If we have exchanges on cowhide items for another size, you will only have to take care of the shipping costs and wait for the production time.
WE DO NOT HANDLE EXCHANGES ON EXOTIC LEATHER FOOTWEAR. Please verify your size.
WE DO NOT HANDLE RETURNS. Consider this when making your purchase, if you are not sure what your size is, it is better not to make the purchase. You can contact us to clarify your doubts.
You have 15 days for changes after you have received your package.
My order is lost, it has not arrived or it is delayed.
Black line mx does not offer the parcel service, any incident or delay will be the responsibility of the parcel that you chose at the time of making your purchase and you must make any claim with it, the service numbers of each parcel are on the respective websites, Likewise, we support you by WhatsApp or by mail, but it is important to contact the parcel company first.
